IT Helpdesk Practitioner Training


Course number : ITI474    ID : 24988    Class Section Number : 1

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Learn fundamental IT helpdesk troubleshooting skills to diagnose common technical problems and apply practical solutions. Learn to install and repair damaged operating systems and applications. Learn to troubleshoot OS, application, display, printing, networking, email, and security issues. Learn to use a helpdesk ticketing system to document problems and solutions. This training is for students who wish to start a career in IT as Helpdesk Support, Helpdesk Specialist, or Service Desk Technicians. Prerequisites: Networking Fundamentals (ITI441) or equivalent experience.
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Class Details

10 Session(s)
Days of the Week :Multiple Days of the Week :
  Weekly - Tue, Thu.  
  Weekly - Tue, Thu.  

Location : R-MK-Mannakee Building Location : 
  R-MK-Mannakee Building.

Instructor : William Humphrey 

CEUs : 3

 

Notice

Please read:  skip dates: 3/16, 3/18 Spring Break

Non-MD Resident 

Price: $705.00

MD Sr. Citizen 

Price: $260.00

MD Resident:  $480.00

Registration Closes On
Tuesday, February 23, 2027 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
3/2/2027 - 3/11/2027 Weekly - Tue, Thu 06:30 PM - 09:30 PM Rockville, R-MK-Mannakee Building  Map William Humphrey 
3/23/2027 - 4/8/2027 Weekly - Tue, Thu 06:30 PM - 09:30 PM Rockville, R-MK-Mannakee Building  Map William Humphrey 

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