Cooling Heated Conversations: Diffusing Conflict in Communication

In the present climate, emotions are heated, conflicts are common, and it's more important than ever to have ways to communicate that diffuse the intensity and create productive outcomes. Through specific discussion, written exercises, and role play exercises, you will learn an effective process for diffusing conflicts in written and verbal communication and utilize the most effective communication practices to break some of the habits that cause communication to breakdown. Our interactive lessons will provide a safe way to practice these listening techniques, empowering you to use them confidently in your in personal and professional lives.